Privacy Policy
Effective Date: January 1, 2026 | Last Updated: September 2026
Wize Home Services ("Company", "we", "us", or "our"), located at 519 US-321, Hickory, NC 28601, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://www.wizehomedirect.com/) or engage with our home improvement and remodeling services.
Dedicated SMS & Mobile Information Privacy Policy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- No Sale of Mobile Data: Your phone number, SMS opt-in data, and text messaging consent will never be sold, rented, leased, or traded to third-party lead generators or advertisers.
- Separate Optional Consent: Informational and marketing SMS options are separate and un-checked by default on all forms. Form submission never automatically grants SMS consent.
- Easy Opt-Out: You may opt out of SMS communications at any time by replying STOP or asking for assistance by replying HELP.
1. Information We Collect
We collect personal information that you voluntarily provide to us when requesting an estimate, scheduling an appointment, or contacting our customer care team. This information may include:
- Contact Details: Full Name, Email Address, Phone Number.
- Property Details: Full Physical Address, ZIP Code.
- Project Information: Project Type (Roofing, Windows, Siding, Remodeling, etc.), Project Description, and preferred appointment dates/times.
- Communication Preferences: Explicit opt-in preferences for transactional or promotional SMS communications.
- Technical Data: IP address, browser type, device identifiers, and website usage data collected via standard security logs and analytics.
2. How We Use Your Information
We use the personal information collected for legitimate business purposes, including:
- Responding to customer inquiries and free estimate requests.
- Scheduling in-home project evaluations and consultations.
- Preparing quotes, project contracts, and warranty documentation.
- Sending transactional SMS notifications regarding appointment reminders, project updates, or account notifications (where requested).
- Sending promotional offers and home tips via email or text message (only where separate, affirmative consent was granted).
- Improving our website performance, customer care quality, and service offerings.
3. Sharing of Information
We do not sell, rent, or share customer personal information with third parties for their own independent marketing purposes. We may share non-mobile information with essential service providers operating on our behalf (such as cloud hosting or IT support providers) under strict confidentiality agreements.
As explicitly stated above, text messaging originator opt-in data and consent are strictly excluded from all third-party sharing categories. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
4. Data Security & Protection
We implement appropriate administrative, technical, and physical security measures designed to safeguard your personal information against unauthorized access, loss, alteration, or disclosure.
Questions Regarding Our Privacy Policy
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our privacy compliance team at:
Wize Home Services
519 US-321, Hickory, NC 28601
Phone: (828) 222-4337
Website: https://www.wizehomedirect.com/